Moves to encourage mediation in disputes have not made much impact in IT wrangles. Paul Abbiati explains the lessons that buyers can learn from recent cases
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Finding the information you need on the Internet doesn’t have to mean trawling through lots of irrelevant pages. Ken Burnett explains how to search more effectively
The work of headhunters is shrouded in mystery, but their role in purchasing recruitment is growing. Celia Poole explains how they operate and why you could be next on their hitlist
In the second part of her analysis of where students go wrong on the strategy papers, Alexis Brooks advises candidates to avoid being sidetracked and to be prepared to be more critical
Alexis Nolan explains how the less than glamorous area of returned goods has proved to be a winning formula for cosmetics group Estée Lauder in the US
It may take time for new European Union directives to fully embed themselves into British law, but the spirit of their intentions cannot be ignored. Neeta Adatia reports
Peter Williams, who took over as CIPS president this week, tells Geraint John why his experience at WPP Group and the biggest challenge facing the institute have something in common
Many CIPS business accounting students have difficulty preparing cash-flow statements, and some are still using the old model.John Capel offers help on the revised Financial Reporting Standard
In its successful search to receive government approval to award qualifications, CIPS has improved its certificate programmes. The changes will help tutors and candidates, says Georgina Sear