Just knowing what the text books say isn’t sufficient in the professional stage exams, says Jacqui Bishop. Theories must be combined with common sense to achieve good results
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US purchasers are excited about their instrumental role in the electronic revolution, as David Arminas found out at the National Association of Purchasing Management’s conference in New Orleans
Peter Godfrey, president of American Express’s operations across three continents, tells Mark Whitehead about the importance of customer satisfaction and how the company is gearing up for e-commerce
There are many factors to consider when buying abroad. Mike Gillingham gives advice on answering a question from the most recent international purchasing paper
Appraisals have come a long way over the years. Although a negative image still haunts them, they can be a boosting experience for both the employer and the employee, says Liam O’Brien
Big changes at SmithKline Beecham prompted it to create a specific training plan for its purchasing staff. Widget Finn explains how the programme has cut costs and taken full advantage of the Internet
The government’s bid to promote energy efficiency and reduce utility prices for domestic users is justified, but not at the expense of industry, argues Ian Dobson
Although there are many reasons why students do badly in exams, not recognising ‘command words’ in questions is one that costs them dearly. Barry Clayton explains
Purchasers should use the slowdown in sales of e-commerce software to ensure that new technology really meets their needs, says Kevin Fane-Saunders
A well-constructed CV is still a crucial tool for job hunters. Paul Donovan explores the finer points of making sure that the all-important first impression is the right one