The UK’s Jobcentres aren’t working and must be urgently reformed to tackle rising unemployment, according to the Federation of Small Businesses (FSB). In a survey of 2,500 FSB members, 34% said they found Jobcentre Plus ineffective or very ineffective, while another 49% did not even know if it worked well or not. Fewer than 20% of small businesses said they used Jobcentre Plus to recruit, preferring to use advertising and recruitment agencies. With unemployment set to rise to 3m by the end of the year, the FSB says it is clear that urgent action is needed.