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  1. Customer e-care

    ... us - banks, insurance companies, utilities and retailers are all aiming to exploit it to boost their bottom lines. But what is it? And, ... vapourware vendors will encounter problems, and the real winners emerge from the pack. ERP vendors with a CRM offering appear likely ...

  2. Keep the customer satisfied

    ... choose the lime green top, blue trousers and so on which are now loaded into your shopping cart. Finally, after a hassle over which ... rule and make their virtual promises a reality will be the winners. Neil Bromage is a freelance business writer. Copies of Delivering ...

  3. The dangerous year

    ... wiped out by higher interest rates in 2004, they said. There are doubts about how much more supply chains have to give up in price cuts ... more competent. Importantly, less than a quarter of auction winners said they had sealed the contract on price alone - a major fear of ...

  4. Access all areas_2

    ... to do a concert. They had two stylists on the bus. Musicians are relatively cheap for us – about a third of the daily cost of stylists. ... win.” And they did. For the full story on all the winners, click here Featured?:  ...

  5. Staying power_2

    ... Courtenay directors, Fiona Sellers and Vicky McFarlane, are living examples that not everyone is doing badly at the moment. ... The HR market is slowing, but there is still a place for winners and the true test for the company and its directors will come with the ...

  6. Meet the petrol heads

    ... to so-called ’supercars’ such as Ferrari and Jaguar, are the ultimate recruiter’s toy. It is not hard to explain why. ... in more sales have more chance of winning. Previous lucky winners have driven away with a Bentley GT, a Porsche and an Aston Martin. ...

  7. Community service

    ... than what had limped along for years, was established. Staff are now given a half-hour appraisal, using a detailed list of skills and ... a knowledge industry,” says Jost. “That’s where the winners will be in the future. Holding inventory is risky and costly, and ...

  8. Manchester sets the gold standard

    The statistics are staggering: 15,000 volunteers, 6,000 athletes, 5,000 members of the media, ... time, we have been Manchester’s because of the benefits we are looking for, such as increased profile and the commercial benefits that ... bearing clear Interflora branding were handed to all medal winners on the podiums, at the same time gaining worldwide exposure on TV ...

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