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‘Customer-centric’ companies are 60 per cent more profitable than companies that do not track customer loyalty, according to a new report. Making Customer Loyalty Real, by Deloitte Consulting, has found that to retain customers companies must invest in technology for both internal and external communication, have superior market research capabilities and have a strong brand image.

Energise Your Enterprise_2

Having followed the latest management fads and advice, senior executives and managers are facing burn-out. Many companies are seeing their strategies come to an apparent dead-end or, at least, they are in a state of lethargy.

Shortlist reveals top 40_2

Forty companies have been shortlisted for the inaugural Kelly’s Award for Excellence in Purchasing and Supply.

PFI vehicle scheme a hit_2

A National Audit Office report has given the thumbs-up to the procurement procedures that the Ministry of Defence has put in place for non-combat or so-called white vehicles, such as cars, buses and lorries.

Green car guide launched_2

Foreign hauliers gaining_2

E-business help for SMEs_2

The Business and Accounting Software Developers Association (Basda) is to launch an international standard business document interface for electronic business.

Not so smart procurement_2

Cost overruns and delays continue to beset the Ministry of Defence’s “smart procurement” initiative, according to the National Audit Office. The Major Projects Report said the cost of the top 25 programmes is £2.8 billion more than the MoD forecast of £38 billion.

Users find levy too high_2

The government’s proposed climate change levy (CCL) is set to cost £256 per employee for major energy users.

In a survey conducted by the Energy Information Centre (EIC), 100 major energy users complained that the levy would cost them £116 million.

Express set for take-off_2

International express distribution is set for a major upsurge over the next decade - outstripping global economic growth, according to a new report.

A Cranfield School of Management study confirms predictions that express delivery could grow by 18 per cent by 2015.