The work of the Office of Government Commerce should not only improve processes on the buying side, but also contract tendering and negotiation on the supply side, say Steven Norris and Lia Musto
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E-commerce is set to become even more of a force to be reckoned with as Internet-compatible mobile phones become the latest procurement tool, says Liam O’Brien
Electronic marketplaces bring buyers and suppliers together and promise big benefits. But with funding in short supply, the predicted shakeout has started and the future for many such operations is uncertain. Mark Whitehead assesses the likely winners
Around 20 per cent of a company’s clients generate 80 per cent of its profits, so keeping them happy has a big effect on its bottom line. Malcolm Wheatley explains how customer relationship management (CRM) software can help, and its link to the supply ch
Purchasing’s rapid promotion from backroom chit chat to hot topic in the boardroom has left some procurement professionals floundering. Julian Watts offers some advice on how to keep your head above water in the rising tide of e-commerce implementation
University spending has been brought to book over the past six years but the message from this week’s report by the National Audit Office is still ‘could do better’. Alexis Nolan assesses its findings and talks to the man charged with helping procurement
The new Competition Act, which has significantly altered UK law, now features on the legal aspects examination paper. David Tolcher describes the areas on which students are likely to be tested
Although it may be natural to blame contractors at the first sign of trouble, more often than not it is the process that is at fault, says Fred Wastell
In the second of a six-part series on purchasing goods and services, Sam Tulip explains the various elements of successful print buying
Software suppliers need to adapt their portfolios to meet the specific needs of purchasing managers. Brian Jeffery discusses the results of new research designed to identify these requirements