Everise on recruitment drive for 4,500 across the US

Everise, a next-generation outsourced ‘customer experience’ firm, is recruiting 4,500 full-time, home-based customer and product support agents across the US to service new and forecasted growth, the company has announced.

Three US states that will see the greatest recruitment focus are Florida, Nevada and Texas – for the latter two, the cities of Las Vegas and Austin specifically, the company said. About 500 people will be hired in each of those cities due in part to good internet access.

According to Everise president David Palmer, business process outsources (BPOs) hardest hit by the pandemic were those unable to transition smoothly to work at home, while those that had optimised for remote work were positioned to grow. In March 2020, the Everise workforce transformed from 10% to over 90% home-based in just over two weeks. The company says there was no drop in client service levels.

The company, which manages recruiting, hiring, onboarding and training, has done so entirely remotely.

Other areas of expansion for Everise include Manila in the Philippines and at a multilingual hub in Kuala Lumpur, Malaysia.

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