Unbiased robot Tengai used in recruitment process

Artificial intelligence interview robot recruiter Tengai Unbiased is already being put to work following her launch by Swedish recruitment agency TNG last week.

In a statement, released this morning, TNG revealed Upplands-Bro, a municipality in Stockholm County, has signed up to use the robot to recruit a strategic digital co-ordinator.

Tengai is unbiased by design as she doesn’t see age, gender, clothing, backgrounds and looks, and is built with inclusion and diversity software to perform blind interviews, then evaluate and measure soft-skills and personality traits.

Commenting on how Upplands-Bro will use Tengai in its recruitment processes, a spokesperson for TNG, which has been developing unbiased recruitment techniques since the company launch 15 years ago, told Recruiter that Tengai would be used in the early stages of the recruitment operation.

Initially, TNG will anonymise CVs and applications followed by anonymous psychometric tests aimed at gauging specific competencies for the role. TNG recruiters then go through the results and work out whether candidates are sufficiently qualified for the role, and then hand the recruitment process over to Tengai.

Tengai then conducts interviews to assess how candidates respond to given situations, which shows their behaviours and problem-solving and service skills. According to the spokesperson, Tengai also poses follow-up questions, asking candidates whether they could have approached a problem in a different way, for example.

The transcripts from Tengai’s interviews are then assessed by TNG recruiters to work out the top performers at interview. They are then sent to meet the end client to talk in depth about the vacancy, the spokesperson added.

For more on Tengai, see Recruiter’s Guide to Recruitment Technology 2019, which hits desks this week. Tengai is built by Furhat Robotics but the diversity software it uses is developed by TNG. To learn more about the robot’s applications and see her in action, click here.

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