Soundbites _3
“Do you think it’s a good idea to offer more or higher rebates as a way of maintaining loyalty, especially during these recessionary times?”
Robyn Collins
Resourcing manager, Juniper Networks EMEA
“Juniper has traditionally paid a premium fee to our recruitment suppliers. The raison d’etre is that it is a competitive market, and given the compensation models of the recruiters engaged with us, it was felt that they would be more motivated to send Juniper the top talent instead of another vendor if we were paying a few points above our competitors. Over the past year, there has been significant pressure to reduce costs, therefore we renegotiated our fees earlier this year. This may change as the market gets warmer; time will tell.”
Peter Bates
Managing director, Scantec
“No! The best way of maintaining loyalty is through service. Finding the right people for the job will always have a financial benefit which far outweighs any short-term benefit of higher rebates. The cost of replacing a wrong hire - recruitment/training costs etc - can exceed the yearly salary of the individual. It is extremely important to maintain standards of service, which would be difficult with an ever decreasing margin/fee. Rebates for volume business are acceptable as this can be win-win for ourselves and the client.”
Matthew Clarke
EMEA business manager, PeopleClick
“During recent conversations with our clients, we discovered that they are seeing great results using our solutions. So we believe that providing our clients with a secure, reliable and advanced solution while helping them reduce expenditure is similar to providing a rebate.”
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