Eircom HR director Jim Meechan has stepped down from his post at the broadband and internet provider, reports The Irish Times.

The paper reports that the Scot is to be replaced by Marie Lee on an interim basis and is set to return to the UK.

Interviewers favour customer-service focused questions

Interviewers now prefer to test potential employees with questions centred around customer service ability, according to people strategist Assessment & Development Consultants.

The top five questions are: 

• Tell me about a time when you have taken action to ensure that you are providing the best possible service to customers.
• Tell me about a time recently where you have gone out of your way to ensure that you have exceeded customer expectations.
• Please give an example when you have been a valued team member on a successful team.
• Tell me about a time when you have had to adapt your style or approach due to a change in the situation or circumstance, in order to achieve a desired end result.
• Please tell me about a time when you had to deal with a problem issue to do with a dissatisfied client or stakeholder.

Rory Fidgeon, principal consultant of A&DC, says: “The results demonstrate a consistency of focus around customer service over the last eight months, and reflect the vital continuing requirement for most organisations to keep current customers and win over new ones if they are to survive such challenging economic times.”