Dave Littlefield describes how a development programme has helped construction company Galliford to get closer to its clients, cut costs and win a National Training Award
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When a critical supplier goes out of business, it can spell big trouble. Bob Bannister explains why purchasers are in a perfect position to spot the danger signs, and what they can do to minimise the risks
After decades of boom and bust, stability and low inflation has rewritten the commercial rulebook in the UK. Mark Berrisford-Smith explains
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For businesses using electronic contracts, e-mails and websites, the implementation of two European Union directives is big news. Susan Singleton explains
The process of building and maintaining your client base - customer relationship management - can be a huge benefit to companies, both financially and strategically. Jacqui Bishop explains why
The danger posed by Internet terrorists is rising. Malcolm Wheatley meets the team out to stop them