The Sale of Goods Act grants buyers the right to return defective goods, but certain behaviour could negate this. A recent county court hearing reported by The Buyer gives more guidance
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John Matthews and Bill Michels examine the processes involved in the re-engineering of purchasing operations at Wyeth-Ayerst Pharmaceuticals
Brian Clark and Steven Norris consider the treatment of publicly subsidised contracts from the perspective of European public procurement law
Are firms stockpiling goods in case their suppliers fall victim to the millennium bug? Geoff Tyler weighs up the evidence and finds that there may not be enough shipping and warehousing capacity to meet the extra demand
The military aircraft and support systems group of British Aerospace knows that customer support is key to its business. And it is responding with support programmes tailor-made for them. Peter Varley explains
Cecilia Joseph talks to Alexis Nolan about the business logic behind BT’s supplier diversity programme
…that’s what you could get if you let directors loose at exhibitions without a buyer to guide them. Neil Fuller, chief examiner of tactics and operations and former coffee buyer, learnt the hard way
Karen Watson believes in people, not structures. So her transformation of Nottingham Trent University’s purchasing system involved doing a lot of talking. Sam Tulip reports on her academic achievement
As competition increases, companies need to make sure their suppliers are their allies and not enemies. Peter Stannack argues that quality of information and communication could change the battle lines
Partnerships often fall apart at the merest hint of a problem. Martin Drake looks at how public-sector organisations can avoid claims by ensuring that service partnering contracts are watertight