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For businesses using electronic contracts, e-mails and websites, the implementation of two European Union directives is big news. Susan Singleton explains
The process of building and maintaining your client base - customer relationship management - can be a huge benefit to companies, both financially and strategically. Jacqui Bishop explains why
The danger posed by Internet terrorists is rising. Malcolm Wheatley meets the team out to stop them
UK purchasing managers transferring across the Atlantic often find it hard to adjust. Malcolm Wheatley explains some of the US’s key cultural and commercial differences
How control accounts are used to double check the ledgers
Suppliers, especially second-tier ones, should be encouraged by IBM Global Services’ report on the attitudes of design engineers in the aerospace and automotive industries toward them. It shows that they value their relationship with suppliers above all o
In the right hands, tendering is a powerful bargaining tool. In the first of a six-part series on contracting, Peter Hunt explains exactly how to get the best from this process
New technology is changing manufacturer-supplier communication in the automotive industry. Marcia MacLeod reports on a pilot system
Competition in the water industry will face close scrutiny in the coming year, says Dominic White