In the second of his articles, Ian Longdin gives some further advice to students on the best approach for tackling case study questions in the legal aspects professional examinations
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US businesses are learning that great strategies can fail if they don’t take account of a company’s ethos. Liz Simpson reports
Travel suppliers are having to tailor their products and services and employ more skilled staff to respond to the new breed of travel purchaser, says Gillian Upton
Wireless application protocol (Wap) technology can bring the news headlines to a mobile phone but, asks Malcolm Wheatley, how will the latest advance in telecommunications really affect purchasers?
Choosing a contractor on the grounds of nationality is contrary to domestic and European legislation, as the House of Commons found recently. Brian Clark and Steven Norris explain
Effective marketing is all about customer satisfaction, and the ‘marketing mix’ theory is one way of identifying what is needed. George Runciman explains what it means in practice
Supplier development doesn’t end when a deal is signed. In the final article of our series, David Birch explains how relationship management can help to ensure that things run smoothly from day to day
Purchasers need to pay more attention to change management if they are to reap the benefits of indirect e-procurement, argues Alf Noto
Independent monitoring of outsourced services is a must for local authorities, even if it means using a second tier of consultants, says Richard Knodt
The latest innovation in information technology promises to give you cost-effective computer systems without any of the stresses - or equipment. Geraint John explains