Hospitality recruiters may face even greater problems finding suitable chefs when government plans to tighten up the working visa system come to fruition next year.
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Recruitment conglomerate Corporate Services Group (CSG) has called in forensic accountants to investigate possible irregularities in how its subsidiary Comensura accounted for nearly £1m of rebates.
Agencies must improve communication and transparency levels if they are to engender more trust from candidates, according to findings from independent agency scoring website HireScores.com.
A survey commissioned by the firm shows that almost 90% felt the recruitment industry should become more transparent.
Recruitment of a permanent successor for former REC chief executive officer Marcia Roberts will begin this month.
More than nine out of 10 recruitment agency bosses and managed service providers believe the government should implement an accreditation scheme for providers, according to a survey by umbrella company 3Sixty.
The survey found that 61% said they "strongly agreed" with the idea, while 30% "agreed".
Poor customer service is increasingly vying with harder legislative issues as an area of focus for the Recruitment and Employment Confederation (REC).
Claire Walker, the REC's head of professional standards, said the organisation's new emphasis on informal mediation work has led to more incidents of softer intervention.