Viewpoint: Doing the right thing

Never forget that recruitment is a service industry.

I got my first real ‘grown up’ job more than 20 years ago working as a store manager for Toys R Us. Those were the days when all toys were bought from a shop, and online retail was unheard of. I had to work 14-hour shifts, six days a week in the busiest store they had in Scotland. It was hard work, but I learned a lot.

When I decided to leave, I contacted several...

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