Virgin Media looks to recruit more in-house engineers

Virgin Media is to increase its directly employed engineer workforce by more than 700, taking its total number to 1,800.

The move, revealed in a statement this morning, follows the telecom giant’s decision to insource its customer-facing install and service activity in a bid to further enhance its customers’ experience.

Previously, a proportion of in-home visits were carried out by contracted partners. Some of the 700 employed engineers will be transferred over from those partners, with the remaining workforce recruited externally.

Last year, the firm re-trained its engineers and installation teams for the launch of its Intelligent WiFi proposition, which has resulted in improved connectivity around the home and greater service satisfaction. Further training is currently underway for those engineers joining the Virgin Media team.

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