Demand for highly-skilled debt collection workers soars, says recruiter

Demand for highly-skilled debt collection and recoveries specialists has surged by 56% in the last year, according to specialist financial services recruiter BrightPool.
Mon, 15 Sep 2014Demand for highly-skilled debt collection and recoveries specialists has surged by 56% in the last year, according to specialist financial services recruiter BrightPool.

Following increased pressure from the Financial Conduct Authority for businesses to improve their standards, BrightPool’s analysis showed that rates for collections and recovery compliance specialists at a manager level have increased by 21% to £450 per day and permanent salaries up to £65k (base salary plus bonus) for collections managers.

Temporary collections advisers have also seen day rates increase up to 26%, meaning experienced staff can take home as much as £180 per day. Meanwhile, base salaries for senior staff have increased by 8%.

In a press statement Angela Hickmore, managing director at BrightPool, said: “There is a big shift taking place, with firms professionalising their standards by implementing new systems and controls, and making sure there is a clear audit trail to document their approach to a recovery.”

Since the FCA took over the regulation of the consumer credit businesses from the Office of Fair Trading in April payday lenders, non-bank lenders and other outsourced providers of debt collection services are now accountable to its regulations on consumer credit.

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