The huge time difference of up to 11 hours is always going to be factor for UK head offices with branches in Australia. Once the business has grown and has its own infrastructure, this may become less of a problem, but in the early days head office has to accept that it will be talking to people during unsociable hours.

Garner stresses the need to be flexible and appreciate that you are operating on a 24-hour basis. "We had to make all our systems scalable and solid to be able to do that," he says. He adds that conference calls are held three times a week, which includes a 10.30pm UK video conference call with his down under colleagues, reciprocating with a late night for early morning UK time. "The key factor is to make sure that they never feel like they are a remote office — it is a global business, not a London business with an Australian office."

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