Knowle-based Tirebuck Career Solutions has chosen a new Swyx software-based telephone system from Ortiga.

The system enables Tirebuck staff to have extra space on desks where the physical telephones used to be, staff are now able to type and talk via headsets, as the telephone system is routed directly through the computer system.

Tirebuck says their productivity has increased, as they are now able to update their database of clients whilst talking to them through the headset.

Karen Tirebuck (pictured), managing director of Tirebuck, says:  “The telephone system has been a revolution for us. Each member of my team can be contacted directly by telephone or fax at whatever location they are working – whether in the office, at home, or onsite with a client.

“By having this intelligent call routing system means that our telephone calls can follow our working patterns, together with email and fax communications, often including candidate CVs which can also be delivered directly into our email system, keeping everything in one central place.

“We are currently experiencing call cost savings of around 35% and I expect our costs to reduce further with the introduction of our IP Exchange Lines which are 40% lower than traditional BT exchange lines.”

* Have you got news for www.recruiter.co.uk? Email it to [email protected]