It is essential to conduct in-depth ‘people intelligence’ assessments at the recruitment stage to ensure all employees have the skills needed to take the business forward.

This is according to global talent management firm SHL. It has released its fifth annual ‘Business Outcomes Study’, showing the positive results organisations achieve from using ‘people intelligence’ information to make informed business decisions.

The report reflects the findings of individual business outcome studies conducted for 47 clients across a wide range of job types and industries – from hourly to managerial employees across sectors including healthcare, retail and telecommunications.

David Leigh, chief executive of SHL, says: “Our findings clearly show that those organisations that leverage ‘people intelligence’ solutions for recruiting, retaining and developing top talent typically meet or exceed their internal performance goals.”

Sample findings from the report include:

• customer-focused staff at technology retailer increased sales by £100m

• telecommunications enterprise reduces turnover by 18% within six months

• high scoring front-line managers across a variety of operational, professional and technical roles have 53% greater likelihood of advancement at transportation firm

• managers at retail organisation provide 15% more sales and add $1.9m (£1.2m) to the bottom line in just six months

• insurance agents at financial services firm increase sales by 150%

• high-scoring managers drive £37m more in sales

To request a copy of the ‘Business Outcomes Study’, visit: http://www.shl.com/Campaign/BOSreport/default.aspx