Penna has been re-accredited with the Matrix Standard, the national quality mark for the provision of information advice and guidance services.

Darrell Jackson, regional head of people and operations at Penna, says: “The Matrix Standard has helped us to standardise our offering and deliver consistently high levels of service from each office.

“What’s more, because the accreditation is so highly thought of in the public sector, it gives us a USP when pitching for contracts because not all organisations have it.”

The Matrix Standard appeals to organisations because it is outcome driven and is multi-faceted.