Multi-lingual demand_2

Recruitment firm sees growing trend for multi-lingual staff in customer services and call centres

There is a growing demand for multi-lingual staff within the customer services and contact centre sectors in London and the South-East, according to Euro London Appointments.

Steve Shacklock, managing director, says: “We are seeing a huge demand for linguists with fluent English as well as mother tongue level German, French, Dutch, Scandinavian languages, Italian, and to some extend Spanish.

“There is also a trend for employers to look for multi-lingual rather than just bi-lingual staff driven by the need to review costs and efficiency levels,” he adds.

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