TeleTech Holdings has launched TeleTech@Home, a new UK contact centre service that enables employees to work from home.

TeleTech@Home requires a PC, a broadband connection, a landline phone and a quiet work environment.

Cormac Twomey, UK managing director of TeleTech@Home says: “The flexible service is entirely scalable, meaning that companies are assured of customer service levels during peak times, even if these are outside traditional office hours. At the same time, employees aren’t travelling and then working eight hours straight and can adapt their working pattern to suit their lifestyle. The fact is that happier staff will offer a higher quality of service. Anyone can benefit from the TeleTech@Home model - in the US our employees range from retired university professors through to full time parents.”