Ten top tips are being offered on how to retain call centre staff by sector recruiter Call Centre Associates (CCA).

It says call centres traditionally suffer from high staff churn, and Call Centre Associates has offered the tips with this in mind.

Its advice includes: Recruit against your organisation’s corporate values and culture. Identify the personalities and traits of the successful people working within your association.

Also amongst the tips is to understand the various disciplines within your organisation and recruit accordingly, consider the culture of a department, who will your employees deal with and in what way?

It suggests aiming to become the employer of choice within your staff catchment area, provide meaningful staff development programmes, and create a culture of internal excellence and keep people driven.

Ian Lasplace, one of the founding directors of CCA explains: “The ultimate objective is to get it right first time, most of the time.”