This year will be the year in which business process outsourcing (BPO) takes massive strides in the UK, according to the National Outsourcing Association (NOA) in its annual survey.

It found that 2007 will also see the continued rise of the standardisation of BPO solutions, as users are increasingly refusing to consider non-industry standard solutions.

Martyn Hart, chairman of the NOA, says: “Supplier standardisation will increase end user confidence in BPO outsourcing, and companies that were previously reticent about outsourcing will come to embrace it. Non-core, easily standardised, processes such as payroll outsourcing, will experience particular growth as end users will become more trusting of BPO.”