The tender trap
13 September 2012
Poor-quality tender documents are a big source of frustration for suppliers. In the first of three articles on topical travel buying issues, Amon Cohen looks at possible solutions
Each year, the London branch of the Institute of Travel Management (ITM) invites suppliers to sound off about an issue that gets them hot under the collar. At the most recent of these, their choice was unanimous - the poor quality of tenders issued by corporate buyers.
Travel agents, airlines and other suppliers all say they have turned down more invitations to...