System protection
13 September 2012
In the first of two articles on how purchasers should approach IT outsourcing deals, Jimmy Desai explains why they should not sign a supplier’s standard contract without considering the implications
So your organisation has decided to outsource IT. This arrangement should be simple (for example, obtaining a complete system and support with agreed fees) and make cost savings (say, not having to use resources, premises and staff to run your own IT department). Then the supplier provides its “standard contract” for you to sign.
At this point, stop and...