The numbers game

Purchasers in search of a directory inquiries service are now faced with a bewildering array of providers, tariffs and problems. Adrian Holliday looks at the options

Today, finding a telephone number comes with more choice, more confusion and - should you pick the wrong provider - more costs. Telecoms watchdog Oftel insists that the new European Union-driven directory inquiry changes will give users a better deal from this £200 million-a-year market.

The new providers are certainly a motley crowd. From BT to Barnardo’s to...

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