The next generation_3
13 September 2012
The complexities of retendering some of the first outsourcing deals are becoming apparent. Elizabeth Weir explains how purchasers can ensure a fair deal second time around
Some of the first outsourcing contracts signed in the early-to-mid-1990s are beginning to expire. So the contract focus for purchasers is now shifting to the complexities of retendering for these deals – “second-generation” outsourcing. As well as the usual issues with outsourced deals, the fact that the services are currently contracted out creates its own...