The next generation_3

The complexities of retendering some of the first outsourcing deals are becoming apparent. Elizabeth Weir explains how purchasers can ensure a fair deal second time around

Some of the first outsourcing contracts signed in the early-to-mid-1990s are beginning to expire. So the contract focus for purchasers is now shifting to the complexities of retendering for these deals – “second-generation” outsourcing. As well as the usual issues with outsourced deals, the fact that the services are currently contracted out creates its own...

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