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In the penultimate article of our series, David Birch explains why supplier performance management is the most important part of the purchasing process and how to go about it

Since embarking on a career in management consultancy, I have often been asked by clients to identify which part of the purchasing process adds the greatest value to a business. It’s a good question.

The short answer is: all parts of the buying process are important. This is true, but it clearly isn’t what the questioner is looking for. The real answer, for an...

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