How to buy telecoms services

The telecommunications market is highly complex, and buyers should expect to strike contracts with more than one provider, says Sam Tulip

Telecommunications services form arguably the most complex marketplace that most purchasing managers are ever likely to meet. The combination of state-regulated and unregulated activities, multiple needs (voice, data, Internet and so on), and fierce but uneven competition among the various service providers can baffle purchasers.

Add to that the rapid...

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