How to buy outsourced services
13 September 2012
The marketplaces for various services may differ in their details, but the principles of buying them successfully are constants. Sam Tulip explains
Most support services are natural candidates for outsourcing. Cleaning, catering and IT services, to name but three, have their own subtleties and sometimes their own jargon. But a common procedure, backed by robust contracts and service-level agreements (SLAs), can be used to ensure effective service delivery of them.
The success of an outsourcing project can...