Hotel bookings: Staying power

A lax approach to hotel booking policy is costing companies dear, and in a resurgent market they would be well advised to get this under control

What is it about hotels? A costly chunk of any travel programme (accounting for an average 21 per cent of spend, according to Accenture), they consistently prove harder to bring under control than airline relationships or other trip expenses.

This perennial problem was illustrated yet again in a recent survey of the top 100 travel spenders in the US by the...

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