High-tech pressures

In the second of two articles on how purchasers should approach IT outsourcing deals, Jimmy Desai explains what to do to avoid a dispute and how to cope if one arises

My previous article covered some of the commercial and legal issues purchasers need to consider when outsourcing IT. However, there are other things that must be included in the contract.

Service-level agreement

Put in place a service-level agreement (SLA) to determine what sums (service credits) the supplier will pay...

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