Head to head - Should call centres be outsourced abroad?
13 September 2012
Outsourcing to foreign call centres gives access to cheaper staff and so improves shareholder value, argues Alex Blues. But Ray Searles warns that the cost savings are a mirage
YES Alex Blues - principal consultant
The outsourcing of call centres can save the day for companies that are under pressure to cut costs while rising to the challenges of global business and shareholder expectations. Services companies are being asked to reduce internal overheads and the support function at the same time as improving...