Fully catered for

British Airways has revolutionised its supply chain processes with an extranet system that has slashed its overstocking problem and saved it millions of pounds. Gareth Mytton reports

It’s all very well to offer somebody food, but you need to give them something to eat it from, like a plate or a tray, plus cutlery, a napkin . . . If you think it’s complicated feeding three guests a good meal at home, consider the logistics of providing meals for British Airways, which spends more than £400 million on catering and carries more than 40 million...

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