Fare treatment
13 September 2012
In the first of a three-part series on the changing world of travel management, Amon Cohen explains why communication skills are as important for success as number crunching
I recently visited the travel manager of a FTSE 100 company to help him write his annual travel strategy for presentation to senior management. He began the meeting by handing me a diagram outlining his priorities. At the top of the page was a large box: “Communication - key critical success factor for all areas.”
This travel manager had grasped something that...