A facility for friction
13 September 2012
The market for outsourced facilities management services is immature, so buyers must be clear about their needs and manage contracts proactively, warns Dave Wilson
Buying facilities management (FM) services, such as security, reception, cleaning and the like, should be simple. But frustratingly, with a confusing and complex supply market and the problems of specifying the services and technical disciplines encompassed by FM, its procurement remains challenging.
Problems include the adoption of the “FM” tag by companies...