Dealing with customers
13 September 2012
In the last of three articles on the project and contract management module, Mark Moore examines how purchasers can overcome hostility from staff outside the function
In my previous article, I highlighted the role of the devolved purchaser or internal customer. Much of the training I’ve been involved with recently has been providing non-procurement staff with an awareness of best-practice contract management.
Purchasers generally experience a great deal of conflict with their customers, for a number of reasons. Internal...