A deal of time and effort

In the first of a new series on how to manage suppliers, Rob Johnson explains how the effort buyers must put into a relationship is dictated by how long they want it to last

Looking at much of what is written and discussed about purchasing, the casual observer might be forgiven for thinking that the sole objective of the purchasing professional is to “do the deal”.

This might be the case on the surface, but any purchaser worth his or her salt knows that what goes on behind the scenes - the management of a supplier that comes after...

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