Damage limited

New research shows that rather than harming buyer-supplier relationships, e-auctions are actually making them better. Andrew Douglas explains

When I’m explaining the merits of e-auctions to a purchasing audience, I usually end up dividing the buyers present into one of three categories:

• Cautious: “Yes, I think I could use this new tool but I need to think carefully before deploying it”;

• Cynical: “This is another ploy by software companies to flog us more products”;

• Caustic: “This...

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