At the controls
13 September 2012
Keeping a supplier’s performance up to scratch in a long-term deal can be a real challenge for purchasers, but they can build mechanisms into the contract to help. Belinda Doshi explains
One of the most challenging tasks for purchasers is the management of long-term service contracts, such as outsourcing agreements. These types of contracts can last for up to five or 10 years, during which time the purchaser’s business needs and risks may change significantly.
One instance of this is the move to offshoring. While relatively few service...