Up close and personnel
13 September 2012
In the first of a new series looking at the key issues facing other functions, Eila Rana explains why the work of the human resources department is crucial
Recently, I rang a contact at one of the big business services firms in the City of London, with whom I had been chatting away to earlier in the week. “Hi,” I said, cheerily. “It’s Eila, from People Management.” But instead of that good-to-hear-from-you tone of recognition I was expecting, I was met with a suspicious pause. My contact had thought I was ringing from...