Advance planning

As management training consultant at GPA, Richard Wells has helped some big companies to get the most out of their purchasing departments. He tells Helen Riley about his approach and why he doesn’t believe in quick fixes

Watching people getting on and off buses in far-flung corners of the globe during a year as a backpacker gave Richard Wells some valuable insights into human nature. In some countries, it was every man, woman and child for themselves, as people struggled to find space on crowded vehicles. Sometimes, people were left standing on the pavement as the bus set off...

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