Targeting poor standards_2

Excessively punitive performance contracts are not the best way to ensure that suppliers deliver a quality service, suggests Fred Wastell

Radio 4’s Today programme recently carried an item about standards of cleanliness in hospitals. Its reporter informed listeners that health service contracts personnel were looking to impose poor performance measures within contracts following a spate of bad publicity in the media regarding the cleanliness of hospitals.

I hope that the programme had got the...

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