Sourcing employment agencies

Q: I have recently taken over responsibility for sourcing temporary and permanent employment agencies - an area I know very little about. What are the key things I need to be aware of generally when looking at the UK market?

A: Karen James, procurement manager, property, facilities management and human resources at BSkyB, writes: I would suggest an analytical approach to sourcing recruitment agencies led by data, facts and business needs, as this tends to be an area where many will have an opinion. There are several questions you should answer before you start. They include: What are your...

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