Purchasers not making the grade on policy or service
29 August 2012
Global procurement functions are doing well in terms of their visibility and cost-cutting efforts, but poorly on contract management, governance and customer service, according to a leading industry commentator.
Presenting his scorecard for 2000-05, Andy Kyte, vice-president and research fellow in procurement strategies at research company Gartner, said board members now understood the value of procurement.
That merited an A grade for visibility, he told 1,200 delegates at the Ariba Live 2005 conference in Orlando, Florida.
Procurement functions also did well on...