Prepare to change internal processes, says UPS boss

Procurement professionals buying in logistics have been warned they must be ready to change their own internal processes if they want their supply chains to remain competitive.

Bill Caplan, the new managing director of UPS UK and Ireland, said annual cost reductions in logistics were getting harder to accommodate as low-cost countries became more expensive and their economies picked up.

Caplan urged purchasers to focus less on cost per unit delivered if they wanted value for money from logistics partners.

"There is only so much...

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