Poor returns cost retailers £200m
28 August 2012
The UK retail sector is wasting up to £200 million a year through inefficient supply chain practices for the return of unwanted, unsold or damaged goods.
Not Many Happy Returns, a study commissioned by Royal Mail and published by Cranfield School of Management, Sheffield Hallam University and the Institute of Logistics and Transport, suggests that £5.75 billion of goods are returned each year.
The cost to retailers of handling these returned goods, known as "reverse logistics", is around £500 million a year, but...